Help Center
You will receive the individual access codes for your child's photo session within a week after the session. The codes are distributed through the tutor or class leader.
A week before the scheduled photo shoot at a school or kindergarten, a notice will be posted indicating the date. Additionally, a booklet containing a tear-off consent form will be distributed. This form must be completed and returned to the teacher to permit photographing your child.
On the scheduled day, the photo session will take place.
The photos will be processed and uploaded to our website within a week, and the individual access codes will then be provided to the school or kindergarten. These codes can be collected from the tutor or class leader.
For 10 days following the upload, you can order both free and paid photos and other products with free delivery to your school or kindergarten. Payments can be made using a credit card. After this ten-day period, delivery is only possible to OMNIVA stations.
No, registration is not necessary. We manage the photo processing and uploading. Access codes for your child's photos will be given to you through the school or kindergarten.
The free and purchased items will be delivered to the school or kindergarten within 30 days after the order deadline.
To download your photos, log in using your photo session code and password, then navigate to "Download Photos" in the upper right corner of the website. Here, you can download your free gift photo and any digital photos you have purchased.
Please note, if the photos were only purchased in printed form, they would not be available digitally. Digital photos must be purchased separately.
The delivery of digital photos is fully automated. If you pay by credit card, the photos will be available for download within a few minutes after payment. For bank transfers, it will take up to two working days.
Absolutely not! Children's photos are confidential and are not accessible to third parties, including photo studios, advertising agencies, or online portals. The photos are stored on secure servers and are only accessible to the designated recipient with the access code. Please keep your access code secure and out of reach of unauthorised individuals.